Why didn’t I get paid residuals?

In order to get paid you MUST make a payment every month and be active when residuals post. #1 You must be at least Executive or above to be included in the Residual Pool when the month closes; #2 You must have a payment in the month residuals are earned; and #3 You must make a payment every 30 days and be active when residuals post (Note: You cannot miss your monthly payment the following month if it is due before residuals post).

It is the agent’s responsibility to ensure your monthly fee is made each month on your due date and/or to contact us via the blue chat box if you have any issues with your monthly fee processing on time. You WILL NOT get PAID if you do not make sure corrections are made BEFORE residuals are posted.

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