How do I get reinstated?
You can reinstate your account by logging in to your account and making a payment. The reinstatement is now processed immediately; you must select Pay Now to update your payment information and reschedule the recurring monthly payments. If you have been out of the business for at least one year and would like to change…
How do I update my credit card information?
You can update your bank or credit card information in the back office. Go to “Account”, select “Update Payment Info”, update the card information as it appears on the card (no extra spaces, no slashes, no punctuation marks, etc.), and click save.
Why did I receive an error message stating that my payment card is invalid?
You cannot use your card on more than two accounts. It will say that your card is invalid if you enrolled another account with the card and/or if you made a payment for another account with the card used.
When is my membership free?
Your membership is never free, but it will become “FREE” to you when you earn enough residual commissions to pay the monthly fee from your eWallet. The payment is automatically withheld from residual commissions earned and posted in the eWallet. The monthly fee amount of $89.99 (or $79.99 or $69.95 pending enrollment) is withheld to…
How can I get assistance with an issue with a vendor (i.e. VAX, Expedia TAAP, Agent University, etc.) such as log in access or an error with a booking?
Archer Travel can assist you with ALL your travel inquiries. Most of your answers may be found in the Travel Café. However, for supplier information and support you can email EvoSupplierHelp@ArcherTravel.com or contact Archer Travel at (800) 272-4377 to ask for supplier assistance. Note: You can also contact the vendor directly regarding a booking.
Where do I find the vendor lists?
You can view the preferred vendors and all lists for Air, Hotels, Vacation Packages, Rail, and etc. in the Travel Café. Go to the back office and select Travel Café. If you need further assistance, contact Archer Travel.
How do I cancel my membership?
There is an option to cancel your membership in the back office. Go to “Account” on the left tab menu and select “Cancel Account”. It is the agent’s responsibility to cancel; you cannot cancel for someone else. In order to receive a refund, the member must be a new agent and cancel within 10 days….
How long does it take to get my refund?
Please allow 7-10 business days to receive your refund from the day that we confirmation receipt of your refund request and the refund has been scheduled. This timeframe is based on the merchant processor. Once we confirm and schedule the refund, we can follow up with the merchant provider after the max timeframe (10 business…
How can I change my website name?
You can change your website name in your back office. Go to the “Business” tab, select “Marketing Tools”, select “Change Website Name”, make the change and click submit.
Why does changing my email address cancel my access to EVO Rewards?
EVO Rewards is a benefit provided with enrollment. The ONLY way to access EVO Rewards is through the back office and the information provided at enrollment is the information used to create your EVO Rewards account. You can use the blue chat box on the bottom right corner of your screen for assistance with changing…
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