Can I change my payment date?
Unfortunately, you cannot change your payment date. All payment dates are based on the date you enrolled (or reinstated). Commissions paid, the billing cycle and your active status are all based on the 30-day period.
How can I pay my bill?
If your account has been deactivated or your automatic payment has been cancelled, you can select Pay Now to reactivate and/or reset your recurring monthly fee. Automatic payments are required with membership. It is not optional. Note: If you are having complications, please email membership@myevolutiontravel.com for assistance. Our operating hours our Monday-Friday, 9a to 5p…
Why has my automatic payment been cancelled?
The automatic payment is removed when your credit or bank card is declined twice. Evolution Travel is charged by our merchant for all transactions (approved and declined). You must contact your card provider to confirm why the transaction was declined before you can reset the automatic payment.
How do I get reinstated?
You can reinstate your account by logging in to your account and making a payment. The reinstatement is now processed immediately; you must select Pay Now to update your payment information and reschedule the recurring monthly payments. If you have been out of the business for at least one year and would like to change…
How do I update my credit card information?
You can update your bank or credit card information in the back office. Go to “Account”, select “Update Payment Info”, update the card information as it appears on the card (no extra spaces, no slashes, no punctuation marks, etc.), and click save.
Why did I receive an error message stating that my payment card is invalid?
You cannot use your card on more than two accounts. It will say that your card is invalid if you enrolled another account with the card and/or if you made a payment for another account with the card used.
When is my membership free?
Your membership is never free, but it will become “FREE” to you when you earn enough residual commissions to pay the monthly fee from your eWallet. The payment is automatically withheld from residual commissions earned and posted in the eWallet. The monthly fee amount of $89.99 (or $79.99 or $69.95 pending enrollment) is withheld to…
How can I get assistance with an issue with a vendor (i.e. VAX, Expedia TAAP, Agent University, etc.) such as log in access or an error with a booking?
Archer Travel can assist you with ALL your travel inquiries. Most of your answers may be found in the Travel Café. However, for supplier information and support you can email EvoSupplierHelp@ArcherTravel.com or contact Archer Travel at (800) 272-4377 to ask for supplier assistance. Note: You can also contact the vendor directly regarding a booking.
Where do I find the vendor lists?
You can view the preferred vendors and all lists for Air, Hotels, Vacation Packages, Rail, and etc. in the Travel Café. Go to the back office and select Travel Café. If you need further assistance, contact Archer Travel.
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