Why doesn’t my contact number show up on my website?
The number that appears on your website is the number listed as “Day Phone”. If you only listed an evening phone or cell phone number when you enrolled, please update your account information. Go to “Account”, select “Update Personal Info”, and input the number you want displayed on your website in the space provided for…
How can I change my email address?
You cannot change your email address without customer support. Please use the blue chat box on the bottom right corner of your screen for assistance. Operating Hours are Monday – Friday, 9 am to 5 pm PST (excluding all Federal Holidays). Please allow 24-48 hours for a response when requests are submitted after regular business…
How do I change the name on my account?
You can use the blue chat box on the bottom right corner of your screen for assistance with changing the name on your account. Operating Hours are Monday – Friday, 9 am to 5 pm PST (excluding all Federal Holidays). Please allow 24-48 hours for a response when requests are submitted after regular business hours…
How do I add my spouse’s name to my account?
You can add your spouse’s name to your account but all benefits are for one agent. The first and last name provided must match or be connected to the tax ID on file. This space is NOT for your business name. Please use the blue chat box on the bottom right corner of your screen…